At Daily Care Hub, we’re committed to making your natural personal care shopping experience seamless and satisfying. Below you’ll find all the details about our shipping and return policies.
Shipping Information
Order Processing
We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to meet your needs:
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Free Shipping (orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
Note: We currently ship worldwide, with the exception of some Asian countries and remote areas. International customers may be subject to customs fees which are not included in your order total and are non-refundable.
Returns & Exchanges
We want you to love your natural personal care products. If you’re not completely satisfied, we’re happy to help with returns or exchanges within 15 days of receiving your order.
Our Return Policy
To be eligible for a return or exchange:
- Item must be unused, in its original packaging, and in resalable condition
- Original proof of purchase is required
- Return must be initiated within 15 days of delivery
Important Hygiene Notice: For health and safety reasons, we cannot accept returns or exchanges on the following opened products:
- Intimate care items
- Bath & shower products
- Body washes
- Cleansers & Face Wash
- Facial cleansers
How to Initiate a Return or Exchange
Follow these simple steps:
- Contact us at [email protected] within 15 days of receiving your order
- Include your order number and details about the product you’d like to return or exchange
- We’ll email you a Return Authorization Number and instructions
- Package the item securely with the original packaging and include the Return Authorization Number
- Ship the package to our return center (address will be provided in your return instructions)
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Process
Once your return is received and inspected (typically within 3-5 business days):
- Refunds: Will be issued to your original payment method within 5-7 business days after we receive and process your return
- Exchanges: We’ll ship your replacement item as soon as we process your return
Please note: Original shipping fees are non-refundable, and international customers may be subject to customs fees that are not refundable.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund at no additional cost to you.
Return Request Template
Use this template when emailing your return request:
Subject: Return Request for Order #[Your Order Number]
Dear Daily Care Hub Customer Service,
I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:
- Product Name:
- Quantity:
- Reason for Return/Exchange:
Please let me know the next steps to complete this process.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]
Questions?
If you have any questions about our shipping or returns policy, please don’t hesitate to contact us at [email protected]. Our natural beauty experts are happy to help!
Warm regards,
The Daily Care Hub Team