Welcome to Daily Care Hub’s FAQ section. We’ve compiled answers to common questions about our natural personal care products, shipping, returns, and more. If you don’t find what you’re looking for, please contact us at [email protected].

About Our Products

What makes Daily Care Hub products special?
Our products are carefully selected for their plant-powered formulas that respect both your skin and the planet. We focus on clean beauty essentials including anti-wrinkle treatments, bath & body products, facial care, and intimate care items that are effective yet gentle.
Are your products suitable for sensitive skin?
Many of our products are formulated with sensitive skin in mind, particularly our fragrance-free options in categories like body lotions, cleansers, and facial serums. We recommend checking individual product descriptions for specific suitability information.
Do you test on animals?
Absolutely not. We are committed to cruelty-free beauty and only carry products that share our ethical standards.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. This will allow you to track orders and save your preferences for future purchases.
I forgot my password. What should I do?
Click “Forgot Password” on the login page and enter your email address. We’ll send you instructions to reset your password securely.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

What shipping options do you offer?
We offer two shipping methods:

Standard Shipping ($12.95): via DHL or FedEx, delivering in 10-15 business days after 1-2 days processing.
Free Shipping: For orders over $50 via EMS, delivering in 15-25 business days after processing.
Do you ship internationally?
Yes, we ship worldwide with the exception of some Asian and remote regions. During checkout, you’ll be able to see if we ship to your location.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also check your order status by logging into your account.
Why is my package taking longer than estimated?
While we strive to meet all delivery estimates, occasional delays may occur due to customs processing or other factors beyond our control. If your package is significantly delayed, please contact us for assistance.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Products must be unused and in their original packaging. Please contact us at [email protected] to initiate a return.
What if I receive a damaged or incorrect item?
We’re sorry for any inconvenience! Please contact us within 48 hours of receiving your order with photos of the damaged or incorrect item, and we’ll arrange for a replacement or refund.
How long does it take to process a refund?
Once we receive your returned items, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and never store your full credit card details on our servers.
Why was my payment declined?
Payment declines can occur for various reasons, including insufficient funds, incorrect card information, or your bank’s security measures. We recommend double-checking your information or trying an alternative payment method.

Contact & Support

How can I contact customer service?
Our customer care team is available via email at [email protected]. We typically respond within 24-48 hours.
What are your business hours?
Our team operates Monday-Friday, 9am-5pm Mountain Time (GMT-7), excluding major US holidays.
Where is Daily Care Hub located?
Our headquarters is at 11655 West 81st Avenue, Arvada, CO 80005, USA. All orders ship from our fulfillment center in Colorado.

Still have questions? We’re here to help! Contact us at [email protected] for personalized assistance with your natural personal care needs.